baji888 Privacy Policy

1. Introduction and Scope

baji888 ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy ("policy") applies to baji888's website, mobile application, and all related services.

By using our services, you are considered to have accepted the terms set out in this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

If any changes are made to this policy, we will publish the revised date on the website and, for significant changes, registered users will be notified by email.

2. Information We Collect

baji888 collects the following types of information in order to run its services properly:

2.1 Information You Provide Directly

Information you provide when registering an account, using services, or contacting us includes:

Full name and date of birth (for age verification — accounts for those under 21 are not permitted)
Email address and mobile number
National ID card or passport details (for identity verification)
Payment method details (bKash, Nagad, Rocket, bank account)
Communication history and support ticket content

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

Device type, operating system, and browser version
IP address and approximate location
Session logs — which pages were visited and how long you stayed
Information collected through cookies and similar tracking technologies
Transaction history and gaming activity logs

2.3 Information Received from Third Parties

For identity verification, fraud prevention, or payment processing purposes, we may sometimes receive information from trusted third-party services. This collection is always done within the limits of applicable law.

3. Purpose of Using Your Information

baji888 uses collected information for the following legitimate purposes:

Account management: Completing registration, verifying identity, and ensuring account security.
Service delivery: Processing deposits, withdrawals, and gaming activity smoothly.
Customer support: Providing assistance via 24/7 live chat and email.
Security and fraud prevention: Verifying authorised transactions and detecting unusual activity.
Legal compliance: Adhering to applicable laws and regulations.
Service improvement: Analysing user experience to improve the platform.
Relevant communications: Sending important updates, transaction confirmations, and account-related notices.

We do not sell your personal information to third parties for marketing or promotional purposes.

4. Sharing and Disclosure of Information

baji888 may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, technology infrastructure, and customer support. These providers may only use your information for the contracted purpose.

4.2 Legal Requirements

We may be required to provide relevant information in response to a legal order, court directive, or a legitimate request from a government authority.

4.3 Business Changes

In the event of a merger, acquisition, or other business restructuring, user information may be transferred. We will notify you in advance in such situations.

5. Data Security Measures

To keep your information secure, baji888 has put in place both technical and organisational safeguards:

SSL encryption: All data exchanged between the platform and users is encrypted using SSL technology.
Database security: Databases storing user information are managed under strict access controls.
Monitoring: 24/7 monitoring is in place to detect unusual activity.
Staff training: Relevant staff receive regular training on handling personal data.
Limited access: Only staff who need it are granted access to specific user information.

However, as transmitting information over the internet is not completely secure, we cannot guarantee absolute security. You are also responsible for keeping your account password confidential and ending login sessions when no longer needed.

6. Cookie Policy

baji888 uses cookies to improve service quality and make the user experience smoother.

6.1 Types of Cookies

Essential cookies: Required for maintaining login sessions and security verification.
Functional cookies: Remember language preferences, themes, and other user-defined settings.
Analytical cookies: Collect visit statistics to help evaluate platform performance.

6.2 Cookie Controls

Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect some platform functionality.

7. Data Retention Period

baji888 retains user information for as long as necessary or legally required. Generally:

Information for active accounts is retained for as long as the account remains open.
After an account is closed, certain information may be retained for up to five years for financial and legal reasons.
Transaction records are kept for the period required under applicable law.
Information that is no longer needed is securely deleted once the retention period has passed.

8. Your Rights

As a baji888 user, you have the following rights regarding your own information:

Right to access: You may request to know what information is stored about you.
Right to correction: You may request that incorrect or incomplete information be corrected.
Right to deletion: In certain circumstances you may request that your information be deleted — however, it may not be possible to delete all information due to legal obligations.
Right to object to processing: You may request that marketing communications be stopped.
Right to data portability: You may request that your information be provided in a common format.

To exercise these rights, contact our support team. For details on baji888's responsible gaming policy, read our Responsible Gaming Guidelines, which also cover account controls.

9. Information of Minors

baji888's services are for people aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21.

An age verification process is followed at the time of registration. If information from a minor is collected for any reason and comes to our attention, we will immediately close that account and delete the information.

If you become aware that a minor has opened an account on our platform, please contact us.

10. International Data Transfers

baji888's servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, that transfer is carried out under appropriate safeguards — such as contractual security clauses or an equivalent protection framework.

Contact our support team for more details on this.

11. Third-Party Links and Services

Where our platform contains links to third-party payment gateways or services, those services have their own privacy policies, for which baji888 is not responsible. When using payment services such as bKash or Nagad, their own policies will apply.

12. Changes to This Policy

baji888 may revise this privacy policy from time to time due to business needs or legal changes. For significant changes:

A notice will be published on the website.
Registered users will be informed by email.
The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after changes are made will be considered acceptance of the revised policy. To learn about other terms of our services, visit the FAQ section, where answers to common questions are available.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Live chat: Use the chat option on the platform for direct 24/7 support.
Email: [email protected]

Our support team provides service in both Bengali and English. To learn more about our company, visit the About Us page.

For privacy-related complaints, we generally aim to respond within 14 business days.